A model to promote citizen driven government in a Smart City
A model to promote citizen driven government in a Smart City
Probably
the most valuable resource of a city is its residents. Even so, in some cases,
smart city initiatives are launched without the citizens’ evaluation of the
improvements made to their city. We propose a model to enhance citizen
participation in order to support the Smart City master plan development. Then,
how to generate a standardized way to prioritize smart city projects
considering citizens’ satisfaction? In order to provide theoretical bases and
empirical support for planning and developing the cities of the future, a
proposal was made by adapting Kano model into a survey based in the KPIs from
the Boyd Cohen’s Smart Cities Wheel. This research has generated a methodology
of public consultation that could help develop and evaluate projects of smart
cities focused on citizenship. It proposes an investment model that allows the
allocation of the necessary resources to areas of highest priority for
citizenship, thus preventing citizen dissatisfaction and encouraging greater
identity of the people with their city, greater loyalty, quality of life, and
an economic recovery to reduce the leakage of human talent.
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